PROJECTS
Drawing upon over two decades of expertise in human capital development, MAD Consulting possesses an intrinsic knack for evaluating intricate business needs. This expertise enables us to craft comprehensive and cutting-edge solutions that enhance organizational performance and drive success.
SERVICE TRAINING
Partnered with senior business leaders to design a world-class service program to introduce a new and innovative servicing strategy. Facilitated pilot workshops at core sites across the US and worked closely with training executives and internal customers to design curricula that support the organization's mission and brand promise.
STORE MANAGER OPERATIONS
Developed a national store manager program to improve operations knowledge and increase store efficiency. The program used creative and innovative learning strategies to engage and empower managers to excel in their roles and make a positive impact on the bottom line.
Created a learning curriculum to quickly onboard new store managers and acclimate them to the daily operational activities required for long-term success. Investigated ways to enhance the delivery of content. Designed and developed supporting communication tools to market the program to both user groups and leadership teams.
INFLUENCING & NEGOTIATION
Created an in-depth case study assignment for university deans to help improve their negotiation and influencing skills with internal and external community stakeholders. Facilitated an interactive and engaging multi-sensory workshop to increase learning transfer and application.
SYSTEM CONVERSIONS
Designed and developed a ten-module eLearning curriculum using an innovative adoption model to introduce and integrate Oracle into the organization. The model consists of four distinct phases: what people need to know (knowledge), what people need to do (skills), how people are accountable (architecture), and most importantly, how people embrace the Oracle transformation (condition of mind).
CORPORATE UNIVERSITY
Designed a new corporate university brand and infrastructure based on research and created an innovative learning strategy to increase usage of online resource tools and curriculum. Partnered with senior training leaders to assess and identify usage and transfer application percentages to better identify areas for improvement and growth.
PROJECT MANAGEMENT
Led an internal curriculum redesign effort on project management while customizing the content for the organization. Thoughtfully extrapolated data and seamlessly intertwined fresh and newly created philosophies, processes, and tools. Facilitated workshops and educated senior divisional managers in preparation for global deployment.
ECONOMIC PROFITABILITY
Collaborated with executive leadership to determine an ideal strategy to deliver global-wide profit and loss methodology to increase revenue and improve balance sheet accuracy. Facilitated workshops for senior managers in preparation for global deployment. Encouraged leaders to embrace new approaches through ongoing coaching, engagement tactics, influencing skills, and post-deployment strategies.
SALES TRAINING
Partnered with HR and sales leadership to create an innovative consultative and strategic selling model. Managed multiple vendors to ensure key milestones were met and initiative gained momentum throughout the enterprise. Determined return on investment (ROI) and created ongoing measurement tools to validate success.
GLOBAL CHANGE MANAGEMENT
Designed, developed, and deployed a global training academy to address new tax guidelines and regulations. The academy prepared global practitioners to deliver quality work on engagements and build effective partnerships between tax, asset management, and advisory personnel
Applied rigorous educational design and application theories to a global curriculum conversion for a Fortune 100 telecommunications organization. Partnered with a cross-functional team in India to ensure key milestones were achieved. This was a high-profile initiative with aggressive deadlines and a complex deployment strategy.
LEADERSHIP DEVELOPMENT
Constructed a powerful curriculum that advances entry-level managers to high-functioning, executive leadership teams. Curricula topics include managing personnel, delegating assignments, mastering accountability and ownership, leading change and innovation, etc.
ONBOARDING PROGRAMS
Partnered with leaders from sales, marketing, and training to develop a powerful and motivating twelve-month onboarding "Sales Apprentice Accelerated Leadership" Program. The innovative and comprehensive curriculum includes interactive PDF guides linking to cutting-edge sales and leadership topics, videos, and case studies, along with ongoing HR and sales leadership support and evaluation tools.
TEAMBUILDING
Developed and facilitated a team building and communication workshop to help foster collaboration, strengthen relationships, and increase team effectiveness. Encouraged members to embrace and apply new-found "personality profile" knowledge within the work environment to improve team performance.
EVALUATION & ANALYSIS
Conducted a thorough needs analysis by interviewing leaders and subject matter experts and thoroughly researching content and process flows. Submitted an extensive proposal outlining suggested education and new process flow to support the proposed structure redesign. Facilitated project meetings and partnered with learning and development leaders.
NONPROFIT ORGANIZATIONS
Managed the complete update of the English curriculum and Spanish translation, managed a budget exceeding $300K, and partnered with program directors on how to apply the budget to enhance and improve financial education impact. Conducted national survey, collapsed feedback, updated curriculum, and oversaw a complex curriculum deployment strategy to state coalitions nationwide.